SMS Messaging Privacy Policy

Last Updated: August 27, 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your mobile information when you opt-in to receive SMS notifications regarding scheduled photo sessions, appointments, updates, or dispatch assignments.

1. Information We Collect

When you opt-in to receive text messages from us, we collect:

  • Your full name

  • Your mobile phone number

  • Appointment details (such as dates, times, and location details relevant to your scheduled photo session)

2. How We Use Your Information

We use your mobile information solely to send operational transactional text messages, including:

  • Reminders and confirmations for upcoming photo sessions

  • Schedule updates, reschedules, or cancellations

  • Relevant logistics or prep details for photographers and clients

We do not send unsolicited marketing text messages unless you explicitly provide separate consent for promotional marketing.

3. SMS Opt-In & Consent

By providing your phone number and opting in, you consent to receive SMS notifications from us delivered via our messaging provider (Twilio).

  • Opt-In: Consent is collected via online booking forms, employee onboarding agreements, or explicit verbal/written consent.

  • Message Frequency: Message frequency varies based on appointment volume or scheduling updates (typically 1–3 messages per scheduled session).

  • Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

4. No Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

5. How to Opt-Out (Unsubscribe)

You can cancel the SMS service at any time:

  • Text STOP: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us to immediately unsubscribe from further SMS communications.

  • Text HELP: Reply HELP to receive support contact information.

  • Email Support: You can also contact us directly at manager@cowenphoto.com to be removed from our SMS list.

6. Data Security

We implement industry-standard technical and organizational security measures to protect your personal data and phone numbers against unauthorized access, alteration, or disclosure.

7. Contact Us

If you have any questions about this Privacy Policy or our SMS messaging practices, please contact us at:

  • Company Name: Cowen Studios

  • Email: manager@cowenphoto.com

  • Phone: 318-865-0247

  • Address: 5059 Dixie Garden Drive, Shreveport, LA 71105